Common Flight Compensation Issues and How to Resolve Them

01

Extraordinary Circumstances Defense

The most common airline defense is claiming "extraordinary circumstances" that they claim are beyond their control.

• Bad weather is real extraordinary circumstance
• Technical faults are usually NOT extraordinary
• Staff shortages are usually NOT extraordinary
• Security threats may be extraordinary (rare)
• Burden of proof is 100% on the airline

02

Missing or Incomplete Documentation

Many claims fail because passengers do not have proper proof of the disruption.

• Keep boarding passes for years (proof of flight)
• Save airline emails and notifications
• Take photos of departure/arrival boards if possible
• Ask airline staff for written statement of delay
• Keep receipts for all expenses

03

Incorrect Claim Timing

Missing national filing deadlines can void your claim, so timing matters greatly.

• Most countries: 3-6 years from disruption date
• File early - newer claims are stronger
• Do not wait for airline to respond
• File formal complaint with national authority if needed

04

Airline Wrong Amount Offers

Many airlines offer partial compensation or incorrect amounts to avoid full payment.

• Verify your distance band (short/medium/long-haul)
• Non-EU flight routes to USA = €600, not less
• Offers less than entitled = negotiate or escalate
• Do not accept partial payment if eligible for full
• Our service handles negotiation for you

05

Overdue or Statute-Barred Claims

If too much time passes, airlines may claim your claim is expired. This varies by country.

• Germany allows 10 years from disruption
• Most EU countries: 3-6 years
• UK and others: Check national law
• File early to avoid expiration