Overbooking Guide

Denied Boarding Compensation: When Airlines Refuse to Board

When airlines overbook and refuse to board passengers, EU261 provides robust compensation rights. Learn what qualifies and how to claim.

01

What is Denied Boarding Under EU261?

Denied boarding occurs when an airline refuses to let a passenger board a flight despite having a confirmed booking and being on time.

  • Usually caused by overbooking (more bookings than seats)
  • Can occur due to operational/weight restrictions
  • Must have confirmed booking and valid documents
  • Must arrive on time for check-in
02

Compensation for Denied Boarding

Airlines pay €250-€600 per passenger denied boarding, depending on flight distance and delay at final destination.

  • Up to 1,500 km: €250 flat
  • 1,500-3,500 km or mixed EU: €400
  • Over 3,500 km: €600
  • Applies regardless of final arrival time impact
03

Mandatory Care and Assistance

Airlines must provide immediate care during the denied boarding situation, including rerouting and expenses.

  • Offer voluntary rebooking on any flight (including competitors)
  • If no immediate flight: hotel, meals, communication
  • Reimbursement for care costs even if you paid out-of-pocket
  • Transport to hotel, airport, and alternative flights
04

Proving Your Denied Boarding Claim

To claim successfully, show you had a confirmed booking and were denied boarding without valid reason.

  • Boarding pass or e-ticket confirmation
  • Evidence you checked in on time (airport receipt, email)
  • Airline statement or boarding denial documentation
  • Photos of boarding closure or official refusal

References