Quicky

How EC261 Works

EC261 sets rules for assistance and compensation when flights are canceled, significantly delayed, or when boarding is denied.

01

Core Rights

Passengers may be entitled to care, rerouting/refund options, and compensation depending on disruption type and operating circumstances.

  • Assistance rights include meals, communication, and hotel support when required
  • Rerouting or refund rights apply depending on disruption scenario
  • Compensation rights are assessed under legal criteria and exceptions
02

Compensation Decision Factors

The legal decision typically considers route distance, arrival delay at final destination, and whether extraordinary circumstances apply.

  • Distance band (short, medium, long-haul)
  • Arrival time impact rather than departure time only
  • Operational cause and extraordinary-circumstance tests
03

Claim Flow

A standard flow includes evidence submission, legal verification, airline contact, and status-based follow-up until closure.

  • Step 1: submit route and disruption details
  • Step 2: upload available proof and passenger data
  • Step 3: monitor case updates through processing stages

References