Our Policy

Terms and Conditions

These terms define how MyFlightClaim services are provided and what both parties must do during claim processing.

01

Service Scope

The platform supports passenger claim intake, case review, and communication workflow related to flight compensation rights.

  • Service applies to eligible disruption scenarios
  • Outcome depends on legal facts, airline response, and evidence quality
  • Submission does not guarantee compensation
02

User Responsibilities

Users must provide accurate information and timely documents. Fraudulent, misleading, or abusive submissions may be rejected.

  • Provide truthful passenger and flight data
  • Submit documents that you are legally allowed to share
  • Respond to follow-up requests when additional proof is required
03

Limitations and Liability

MyFlightClaim is liable only to the extent required by applicable law and cannot be responsible for airline decisions or external authority delays.

  • No responsibility for third-party platform downtime
  • No guarantee of claim acceptance by carriers or regulators
  • Terms may be updated with notice in this policy area

References