Documentation

Complete Documentation Checklist for Flight Compensation Claims

Successful flight compensation claims require proper documentation. Here is the complete checklist of documents you should gather.

01

Essential Documents for All Claims

These documents are required regardless of disruption type (delay, cancellation, denied boarding).

  • Original boarding pass (physical or digital photo)
  • Flight confirmation email or booking reference
  • Passport or ID copy (proof of identity)
  • Proof of actual arrival time (boarding pass, receipt, witness)
02

Delay-Specific Documents

For flight delay claims, gather additional proof of the delay and expenses incurred.

  • Airport departure/arrival time documentation
  • Airline delay statement or email confirmation
  • Receipts for meals, hotel (if delayed overnight)
  • Communication expense receipts
  • Boarding pass showing time stamps
03

Cancellation-Specific Documents

Cancellation claims require proof of cancellation and the airline notification.

  • Original booking confirmation email
  • Cancellation notice (email, SMS, or airport notice)
  • Evidence of cancellation date and time
  • Proof of notification timing (when airline told you)
  • Any rebooking offers made by the airline
04

Denied Boarding Documents

Prove you were denied boarding despite having a confirmed booking.

  • Boarding pass and e-ticket with flight details
  • Check-in evidence (boarding confirmation, receipt)
  • Denied boarding statement from airline
  • Alternative flight booking or rerouting evidence
  • Photos at check-in counter showing time
05

Optional Supporting Documents

These documents strengthen your claim but are not always mandatory.

  • Flight delay statistics from FlightRadar24 or similar
  • Airline crew statements or incident reports
  • Photos of airline notification boards
  • Email correspondence with airline
  • Expert reports on weather conditions
06

How to Digital Submit These Documents

Our platform accepts all major document formats in digital form for convenience and quick processing.

  • PDF for boarding passes and confirmations
  • JPG/PNG images for photos and receipts
  • Can upload multiple files at once
  • Secure upload with encryption
  • Organize documents by clear file names

References