Questions

Frequently Asked Questions About Flight Compensation

Find answers to common questions about EU261 compensation, claim process, documentation, and timelines.

01

Claim Eligibility Questions

Understanding whether your situation qualifies under EU261 is the first step.

  • Q: Can I claim if I have a connecting flight? A: Yes, if final arrival delay is 3+ hours
  • Q: Does my ticket price matter? A: No, compensation is the same regardless of fare
  • Q: Can I claim if the airline offered rebooking? A: Yes, compensation is separate from rebooking
  • Q: Do I need to have paid for the ticket myself? A: No, business/gift tickets count
02

Documentation and Proof Questions

Many customers ask what documents are really necessary and what is optional.

  • Q: Must I have original boarding pass? A: Digital photo or email confirmation works
  • Q: What if airline no longer has delay records? A: Other sources (news, FlightRadar) help
  • Q: Do I need receipts for meals and hotel? A: Yes, for expense claims (optional)
  • Q: Can I use boarding pass from family member? A: No, each passenger must provide their own proof
03

Timeline and Filing Questions

Questions about deadlines and when to submit your claim.

  • Q: How long do I have to claim? A: 3-10 years depending on your country (verify local law)
  • Q: Does delay time to claim affect outcome? A: Yes, older claims face more airline disputes
  • Q: Can I claim for old flights from years ago? A: Yes, within your country statute of limitations
  • Q: How long does processing take? A: Average 24-48 hours for initial assessment
04

Compensation Amount Questions

How is compensation calculated and are there reductions.

  • Q: Is compensation the same for all airlines? A: Yes, amounts depend only on distance
  • Q: Can compensation be reduced? A: Yes, 50% if airline gave 14+ days notice
  • Q: Does compensation increase for loyal customers? A: No, amounts are fixed by law
  • Q: Can I claim for total trip cost if 3+ hour delay? A: No, only fixed compensation applies
05

Service and Fees Questions

How MyFlightClaim works and our fee structure.

  • Q: What does MyFlightClaim charge? A: Service fee only after successful payout
  • Q: How much is the service fee? A: Depends on settlement terms (shown before you approve)
  • Q: What if claim is denied? A: No fees if compensation is not recovered
  • Q: Can you negotiate with airlines? A: Yes, our legal team handles negotiation

References